Salon Guidelines

Our Commitment. We will provide you with a safe environment that complies with guidelines issued by Government and local authority.


  • We will not be accepting walk-ins, you must pre-book
  • We will stagger customer appointment times
  • We will greet you warmly but without a handshake or a hug
  • Hand sanitiser must be used on entry to the salon
  • Clients must minimise what they bring as you will be asked to keep all belongings with you
  • We ask that clients attend their appointments alone
  • A screen will be installed at reception
  • We ask that you pay for your appointment in advance
  • You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area
  • Waiting areas will be arranged to adhere to social distancing



  • Arrive at the time agreed to maximise social distancing
  • Wear a face mask
  • Wash your hands or use hand sanitisers before and after each service
  • We will not be serving refreshments
  • We will not have magazines in the salon, but we do have super-fast wi-fi, so bring your own iPads/Kindles
  • To contact us and re-arrange your appointment, at no additional cost, if you have a temperature, or are feeling unwell; or if any person in your household is unwell or is self-isolating
  • Do not come to the salon if you or anyone you live with is unwell or self-isolating
  • We are happy to discuss any of your individual concerns, please feel free to call the salon or speak with a member of the team


  • We have undertaken a thorough review of our salon and services
  • We have rearranged the salon space to adhere to social distancing guidelines
  • Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment
  • All items of equipment will be disinfected before and after every service
  • Disposable gowns and towels will be used at all times
  • We will ensure adequate ventilation throughout the salon with doors and windows open where possible
  • We will, if required, extend opening hours and divide our teams into shifts whilst ensuring we retain social distancing



  • All team members are trained to care for our customers in a safe, hygienic and professional manner
  • We have agreed on social distancing for our team in communal staff areas
  • Staff have been briefed to not attend the salon if they have a temperature, or are feeling unwell or if any person in their household is unwell or is self-isolating     



  • We have reviewed our service menu and removed any that we feel will be unsafe at this time
  • Our team will wear the appropriate PPE on the salon floor and all team members will wash their hands before and after every client interaction
  • In-salon consultations will be done at the styling station and via the mirror to minimise face-to-face interaction

Let’s do this together. Please kindly follow our guidance to help us retain a safe working and visiting environment.

We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients